Malaysia Airlines is quietly making significant improvements to its long-haul business class experience, and the new Airbus A330-900neo is a clear demonstration of that progress. Historically known as a mid-tier carrier in Asia, Malaysia Airlines is investing in both its fleet and service, and the results are noticeable. A recent 7hr30min flight from Tokyo Narita (NRT) to Kuala Lumpur (KUL) revealed a surprisingly comfortable, well-equipped, and genuinely pleasant experience.
Seat Comfort and Design: A Narrow-Body Success
Malaysia Airlines is the first airline to deploy the Collins Aerospace Elevation business class seat – a reverse herringbone configuration with sliding doors. While not a radical innovation (it’s an evolution of the Super Diamond seat), the execution is effective. The narrower fuselage of the A330 compared to aircraft like the A350 or 777 often means tighter premium cabins, but Malaysia Airlines has managed to deliver a comfortable product. The seats include wireless charging, USB-A/C ports, and AC power, ensuring connectivity for all passengers. Bedding is generous, with a substantial pillow, mattress pad, and duvet.
Connectivity and Entertainment: A Modern Experience
A standout feature is the inclusion of free Viasat Wi-Fi for all passengers, with no login requirements or loyalty program hurdles. Speeds are reliable, offering a seamless online experience. The in-flight entertainment system, powered by Safran Rave, features 17.3-inch 4K screens and Bluetooth audio, alongside a robust selection of movies and TV shows. The combination of free Wi-Fi and good entertainment is increasingly crucial for long-haul travelers, and Malaysia Airlines delivers on both fronts.
Service That Stands Out: The Human Touch
The most memorable aspect of the flight was the exceptional service from Hamdan, an inflight supervisor with 36 years of experience at the airline. His dedication, attention to detail, and genuine care for passengers were remarkable. In an era of automated service, Hamdan’s professionalism serves as a reminder of the value of seasoned professionals who take pride in their work. The rest of the crew was friendly, but Hamdan elevated the experience significantly.
Dining: Solid Improvements, Room for Refinement
Malaysia Airlines’ business class dining has improved, with pre-departure hibiscus and lychee drinks and champagne service. The signature satay service (beef and chicken skewers) remains a highlight. Main courses include Malaysian, Japanese, and Western options; the spicy ayam masak merah (red chicken) was particularly well-executed. However, there are areas for refinement: the appetizer (grilled chicken with couscous) felt out of place between Japan and Malaysia, and the dessert service could be more nuanced (no cheese option, limited choices). The snack menu included somewhat underwhelming options like California rolls, especially departing from Japan.
The Bottom Line
Malaysia Airlines’ A330neo business class is a genuinely impressive product. The airline’s investment in modern seats, free Wi-Fi, and exceptional service is paying off. While there are minor areas for improvement in the dining experience, the overall ride is comfortable, enjoyable, and represents a significant step forward for the carrier. For travelers seeking a reliable and well-executed business class product in Asia, Malaysia Airlines is now a serious contender.
